Due to disclosure terms set by the firm, I’m unable to discuss my achievements at JPMorganChase online. I encourage you to reach out and set up time with me to discuss my contributions over the past three years. Here’s what I can share in the meantime:

I lead content design and strategy for AI and Machine Learning initiatives that directly impact how 60,000 operations employees across four countries interact with the technology — translating complex AI capabilities into practical, user-centered design. As a key decision maker on these strategic projects, I’m influencing the user experience for contact center specialists, ensuring our AI tools are intuitive, effective and directly aligned with business objectives. My work centers on three business-critical priorities: owning content strategy for AI-powered call quality analysis to boost customer satisfaction and strengthen how the firm connects with customers, driving content design for a virtual AI assistant that supports contact center teams, and overseeing a firmwide, multi-year initiative to transform customer journeys using agentic AI across every line of business.